Bluepapers 2020

In 2019 over 600 ShoppingTomorrow experts, divided over 22 groups delved into various strategic topics regarding on- and offline shopping behaviour in the e-commerce sector. The findings of the participating experts, each industry professionals in their own right, have been presented these bluepapers, published in 2020. They are intended to share with you practical tips, insights and best practices, allowing you to push boundaries and bring your business a step further towards the optimal customer experience.

ShoppingTomorrow bluepapers 2019-2020

The 2020 bluepapers cover a range subjects

Read about themes such as Blockchain, Customer Engagement and Me2B.

Bluepapers of previous years can also be downloaded. Curious? Check the results page to find research in your area of interest.

Blockchain Beyond the Hype Customer Engagement Data Management for a Circular Economy
Headless & Omnichannel Commerce Marketplaces Me2B Commerce
Next Level E-commerce with Responsible AI People Based Marketing

Blockchain Beyond the Hype

Blockchain was a hype said to change the world, but what has happened so far and where are things headed? Moreover, what is the effect of blockchain on retailers? Continuing last year's research, the group of experts has examined the latest developments of blockchain and its influence on retailers. Curious about the future of blockchain? Read more in this bluepaper.

Customer Engagement

Physical and digital channels are increasingly becoming one, which results in a single customer experience. Through a combination of the right channels a 'fygital' balance can be achieved, in which the authenticity and empathy of the phsysical can be combined with the speed and comfort of the digital channels. However, how do you achieve a fygital world? The expert group customer engagement examined the challenge.

Data Management for a Circular Economy

To ensure a consistent welfare, sufficient food and sufficient drinks by 2050, a turn to a circular economy is required. Within a circular economy raw materials are no longer exhausted, but re-used. This year the expert group examined the fashion industry, which originally knows a lot of raw material waste.

Headless & Omnichannel Commerce

How can technology, and headless specifically, play a role in creating a proper omnichannel position concerning the customer journey? In the bluepaper the experts answer the question "what role does headless play in the omnichannel environment of the future?" Curious? Continue reading in the bluepaper.

Marketplaces

An increasing amount of retailers know their way to marketplaces. Moreover, marketplaces make it relatively easy to do business on an international scale and allow to test products easily. These experts researched where marketplaces are headed and launced an online advisory tool in which relevant information for this change can be found. This allows you to resolve current challenges. Download the bluepaper and view the results of the expert group.

Me2B Commerce

Brands like to personalize for the individual. Who better to ask for their digital footprint / profile, than the person themselves. By doing so, organizations get a fully consented, rich updated and 360 degree view of the consumer. In the Me2B world the individual offers to the brand private sharing access to their information in order to receive an offer. Such Me2B is unique as it enables brands to accesshigh granularity profile data, whilst individuals don’t compromise their privacy. In the bluepaper the expert group introduces Me2B, outlines the benefits of hyper-personalization and coalition of brands strategy deployment. Plus indicates how to adopt a managed transition from the traditional B2C market to Me2B.

Next Level E-commerce with Responsible AI

Consumers are becoming increasingly selective towards the personalised interactions they allow. Moreover, dataprivacy regulations are an increasing challenge. Therefore, it becomes more important to push for a relevant and transparent customer experience. Artifical Intelligence offers many new possibilities to do so. The expert group researched how AI can support consumers in a relevant customer experience, which also matches the expectations of the consumer. Read the results in the bluepaper.

People Based Marketing

Trusted stores are dissapearing and consumers are moving towards online. Moreover, consumers easily switch between brands and don't mind to shop cross-border. Nontheless, consumers still enjoy to visit physical stores. It is important for brands to put the consumer in a central position. Following the BIPS-model, it can easily be analysed whether the right data is already in ones posession to use people-based marketing effectively. Read the bluepaper to find the answer to the expert group question on how the retailsector can become more relevant for consumers.

ShoppingTomorrow uses cookies and similar technologies. We and third parties use cookies to track your internet behavior on our website. With this we can show advertisements based on your interests and you can share information via social media. If you continue on our website we will assume that you agree to this. More information can be found in the Privacy Statement

Download file

Leave your details to be able to download files. You only need to do this once.

By clicking on 'download' you give permission for your data to be provided to the partner / author of the document (with whom this document was created) and that you can be contacted by the partner / author within three months after downloading. More information about how ShoppingTomorrow handles your data can be found in the privacy statement.