Thoughtleader in managing customers in a connected Omnichannel world. Direct Marketing expertise with a strong focus on Customer Marketing (CRM) and Database Marketing. Strong expertise in E-commerce, with all the different elements in it, but that also combined with years of experience in traditional Mailorder. Understands Omnichannel and knowledge of Customer Engagement and - Experience.
Specialties: E-commerce, change management and Customer Interaction.
Over the last couple of years I have transformed companies from internal focused to customer centric thinking and managed this change process.